I ordered a Lantern Chandelier and after I realized it was going to arrive later than expected I tried to cancel online with no luck as the system told me it was already loaded for shipment. The customer service rep was outstanding and got everything taken care of for me in a matter of minutes. Very impressed and will continue buying from Wayfair as a result! I'm glad I bought this Lantern Chandelier. I feel like using it to work and social occasions. And of course, I love the Lantern Chandelier! A well designed function that does not add volume. 2 words:
This online shop has amazing service. I have used them several times. My last order had an item that was damaged. They took care of me, no argument no hassle just replaced the order. Even had a follow up call to make sure everything was received in good condition and if I needed any additional assistance... they get how to take care of customers! Number of Lights: 4 Fixture Design: Lantern Adjustable Hanging Length: Yes Fixture: 24.5'' H x 21'' W x 21'' D Overall Weight: 11.6lb.
Ordered new Lantern Chandelier. Great sale prices. Beautiful furniture and I've gotten lots of compliments. The Lantern Chandelier originally came damaged. I called Wayfair while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition. Sometimes, people have to realize Wayfair is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there. I am so surprised by any bad reviews of Wayfair! I have ordered a large amount of products from them in the past 6 months because we are renovating our house. Everything from dressers to vanities to medicine cabinets to side tables to draperies and even 2 bed frames. Everything - everything, has been delivered in a timely fashion and has been of the highest quality! If I need to return or exchange something customer service was extremely helpful! I love Wayfair!
Well I had not bought one thing online in my life and heard about Wayfair. I was moving for the first time in 24 years and decided out with the old and in with the new. I refurnished every room in the house via wayfair over a period of 4-5 months. Oh yes there were some bumps in the road with damages and either waiting for full replacements or repair parts, this is where the bumps came in. The customer service reps were first class in making things right and always told me donate the current item I had rather than me pay for return shipping etc.which was always gratefully received I might add. I bought this Lantern Chandelier for a dear friend, I was pleased with the execution of this simple, classic Lantern Chandelier which is made even more personal with the words entered. I am sure you will love it, and it will be a reminder of our beloved treasure.
They work hard to make things right, I am very articular about things and if I am not happy with an item I buy online I expect the same service as I would get from a local store. If you call customer service you will be satisfied with results every time. Number of Lights: 8 Fixture Design: Lantern Overall Height (Hanging): 94'' Fixture: 34.25'' H x 15.75'' D Overall Weight: 25.2lb.
I spoke to a very understanding and sweet customer services who both helped resolve my returns during the pandemic. They were both helpful and resolved my issues. The wait to speak to them was very long but since everyone is working remotely it was understandable. Worth the wait. Ordered from Wayfair and will continue to do so. Recommend them to anyone. Wayfair has a great selection of furniture and decor with great and affordable prices. Their shipping of 1-7 days is excellent for customers even though one of the carriers is awful. The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer's needs and finding the right solutions immediately. I had a situation with a sectional that, supposedly, one of the carriers delivered but I never got it. Wayfair contacted the carrier to verify what happened and they said that the driver left it on the first floor of my building, but he never called to notify me about. The customer service representative immediately processed a replacement of the furniture and I got it in 7 days.
I thought the customer service was amazing! Got on the phone with a rep immediately and she was super kind and helpful. I needed to buy a Lantern Chandelier but I had three visa gift cards I wanted to use toward it. Couldn't figure out how to do it myself so the customer service rep walked me through the whole thing and put them in manually for me! SO nice and highly recommend their service. Heartiest congratulation to you! If you think to buy Joss & Main Ingrid 4 - Light Lantern Globe Chandelier as gift to someone. I wish you have a nice experience shopping and get fast shipping.
Love shopping at Wayfair... love the quality, price and service. I returned Lantern Chandelier, no problem, easy return with chat customer service instructions. Great quality in everything I have purchased, arrives when it says its going to, Can't say enough good about this company. Number of Lights: 6 Fixture Design: Lantern Adjustable Hanging Length: Yes Fixture: 14.62'' H x 25'' W x 25'' D Overall Weight: 12lb.